Refund, Cancellation & Subscription Terms

1. Subscription services. Hivara provides digital software subscriptions for inventory, cost, production, and analytics tools. Billing terms are presented before purchase and are also described in the Terms of Service.

2. Subscription billing & auto-renewal. Subscriptions are billed monthly or annually and renew automatically at the then-current rate unless canceled before the renewal date. You are responsible for managing and canceling your subscription before renewal. The full disclosure (made before we obtain your billing information and in all cases before you are charged), affirmative consent, confirmation, annual reminder, and price-change-notice terms are in the Terms of Service.

3. Cancellation (self-serve, online). You can cancel at any time online, through your account settings — in the same medium you used to subscribe, without calling and without a retention gauntlet or other obstruction. You may also contact contact@hivara.app. After you cancel:

• your access to paid features continues until the end of the current paid billing period;
• future renewals stop and we will not charge you again for that subscription; and
• no additional charges are made for the canceled subscription.

4. Refund eligibility. Because subscriptions are digital, fees are non-refundable once a billing cycle has started, and we do not provide prorated refunds for the unused portion of a billing period after cancellation. We will consider refunds on a case-by-case basis only in limited cases: duplicate charges, billing errors, unauthorized transactions, or technical issues that prevented reasonable access to the service.

5. Free trials & promotional offers. If a free trial or promotional offer is provided, billing may begin automatically when the trial ends unless you cancel before then; the specific terms are disclosed at signup.

6. Chargebacks. Please contact contact@hivara.app before initiating a dispute or chargeback. Fraudulent or abusive chargebacks may result in suspension or termination.

7. Changes to pricing. We may modify pricing or features. For auto-renewing plans, we will give you advance, clear-and-conspicuous notice of any price increase before it takes effect, with at least 30 days' notice and an opportunity to cancel (see the Terms of Service §7(f) and §15).

8. Add-ons & upgrade credit. You may purchase optional add-ons — additional team members, additional company slots, the fulfillment add-on, extra file storage, and one-time work-order top-ups — billed in addition to your subscription. Add-ons may be combined freely, and storage packs may be stacked in any mix. Each recurring add-on is a separate subscription with its own billing date: it is charged when you buy it, not merged into or prorated against your plan’s next invoice, and cancelling one affects only that add-on. One-time work-order top-ups apply only to the billing period in which they are purchased and do not carry over. If you upgrade to a higher subscription tier within 30 days of purchasing a one-time work-order top-up, the amount of those purchases is credited toward your upgrade. After 30 days, they are not credited. Recurring add-ons are not credited on an upgrade; cancel any you no longer need, and the charges stop from that add-on’s next renewal. What the add-on provides — extra seats, extra storage — is available until the cancellation takes effect, which is the end of the current period unless you choose to cancel immediately.

8a. File storage. Each plan includes an amount of file storage for the images, print artwork, label designs and receipts you upload; the current amounts are shown on the Billing screen in your account. When you reach that amount, new uploads stop, but nothing you have already uploaded is deleted, hidden or altered — you can continue to view, print, download and export all of it. To upload again you can remove files you no longer need, use the in-app tool that frees space held by files nothing references any more, buy a storage pack, or move to a plan that includes more. If you cancel a storage pack, or your subscription ends, we do not delete your files as a consequence — you keep access to them under the account-closure and data-retention terms in the Terms of Service and the Privacy Policy, and only new uploads are affected while you are above the included amount.

9. Contact. contact@hivara.app.